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| 4:00 PM - 7:00 PM |
Welcome Happy Hour |
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| 7:00 PM |
Client Advisory Council Dinner (Invitation Only) |
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| 8:00 AM - 11:30 AM |
Client Advisory Council Breakfast/Meeting (Invitation Only) |
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| 9:00 AM - 3:00 PM |
Visit the Exhibitors Throughout the Day |
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| 9:00 AM - 5:00 PM |
Attendee Registration |
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| 12:30 PM - 1:30 PM |
Conference Workshop #1 - Mobile 101: Roger Applewhite |
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| 1:30 PM - 1:45 PM |
Break |
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| 1:45 PM - 2:45 PM |
Conference Workshop #2 - Making the Web Channel Profitable |
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| 2:45 PM - 3:00 PM |
Break |
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| 3:00 PM - 3:45 PM |
Breakout Session #1 |
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| 3:00 PM - 3:45 PM |
Bank & Credit Union Track: Business Banking |
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| 3:00 PM - 3:45 PM |
Marketing & Operations Track: ICM Marketing to Drive Adoption |
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| 3:00 PM - 3:45 PM |
Trends & Innovation Track: Going Mobile: Are We There Yet? |
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| 3:00 PM - 3:45 PM |
Biller & Corporate Track: Billing as a Network |
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| 6:30 PM - 6:45 PM |
Bus Loads and Departs for SeaWorld Adventure Park |
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| 7:00 PM - 11:00 PM |
SeaWorld Adventure Park Kick Off Event (Attire: Business Casual) |
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| 7:00 AM - 8:00 AM |
Breakfast |
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| 7:30 AM - 3:00 PM |
Attendee Registration |
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| 8:00 AM - 8:30 AM |
Welcome - Ray Crosier, COO, Online Resources and Matt Lawlor, CEO, Online Resources |
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| 8:30 AM - 9:15 AM |
Keynote Speaker - Richard Oliver, Executive VP & Retail Payments Product Mgr, Federal Reserve Bank |
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| 9:15 AM - 10:00 AM |
Keynote Speaker - Richard Crone, Founder, Crone Consulting, LLC |
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| 10:00 AM - 10:45 AM |
Panel Discussion - Matt Lawlor, Richard Oliver, Richard Crone |
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| 10:45 AM - 11:30 AM |
Exhibits and Break |
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| 11:15 AM - 12:15 PM |
CEO Luncheon (Invitation Only) |
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| 11:30 AM - 12:15 PM |
Breakout Session #2 |
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| 11:30 AM - 12:15 PM |
Bank & Credit Union Track: Online Account Opening: A Powerful Engine for Growth |
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| 11:30 AM - 12:15 PM |
Marketing & Operations Track: Providing Expert 24/7 Customer Support |
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| 11:30 AM - 12:15 PM |
Trends & Innovation Track: Today's Vision and Tomorrow's Reality for Web 2.0 |
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| 11:30 AM - 12:15 PM |
Biller & Corporate Track: Successful Payment Innovation: A Biller's Perspective |
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| 12:15 PM - 12:30 PM |
Buses Load and Depart for Free Time Activities |
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| 12:30 PM - 5:30 PM |
Free Time Activities |
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| 6:30 PM - 9:00 PM |
Networking Reception - On Broadway (Attire: Business Casual) |
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| 7:00 AM - 8:00 AM |
Breakfast |
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| 7:00 AM - 8:00 AM |
Exhibits |
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| 8:00 AM - 8:15 AM |
General Session - Ray Crosier, COO, Online Resources |
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| 8:15 AM - 9:00 AM |
Keynote Speaker: Jim Hale, Founding Partner of FTVentures |
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| 9:00 AM - 9:30 AM |
Panel Discussion - Online Resources Innovation by Division |
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| 9:30 AM - 10:00 AM |
Exhibits/Break |
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| 10:00 AM - 10:45 AM |
Breakout Session #3 |
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| 10:00 AM - 10:45 AM |
Bank & Credit Union Track: Premium Bill Payment Services |
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| 10:00 AM - 10:45 AM |
Marketing & Operations Track: Optimizing the User Experience |
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| 10:00 AM - 10:45 AM |
Trends & Innovation Track: Banks Are Billers Too |
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| 10:00 AM - 10:45 AM |
Biller & Corporate Track: The Cutting Edge of Debt Collection |
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| 10:45 AM - 11:00 AM |
Break |
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| 11:00 AM - 11:45 AM |
Breakout Session #4 |
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| 11:00 AM - 11:45 AM |
Bank & Credit Union Track: Enhancing QRC: Giving You More Control |
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| 11:00 AM - 11:45 AM |
Marketing & Operations Track: Keeping Your Customers Safe |
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| 11:00 AM - 11:45 PM |
Trends & Innovation: Consumer Research: What Your Consumers Are Thinking |
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| 11:00 AM - 11:45 PM |
Biller & Corporate Track: Billing Beyond the Payments |
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| 12:00 PM - 1:30 PM |
Lunch/Closing/Awards |
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