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Online Resouces Training Services have been designed with one goal in mind: to give your staff the knowledge to manage your online services.

Training Services experts will give your back-office staff the information they need to get your online systems up and running flawlessly. They'll convey the knowledge and confidence your front-line associates require to become persuasive advocates for online banking. And they'll provide your marketing team with the insight and strategy required to jump-start your adoption rates.

Each seminar is designed to make the most efficient use of your time, so that you can put your knowledge into practice immediately. We offer:

• Single day or multi-day programs.
• The flexibility to conduct seminars at your facilities or ours.
• Training toolkits that reinforce information and skills during and after the seminar is over.
• Customizable programs to meet your specific sales or operational goals.
• Scalable programs, appropriate for a training manager as well as an entire branch office staff.
• Monthly Web conferences on a variety of products and on-demand Web training.

Training Services gives you the ability to:

• Implement a variety of online services quickly and seamlessly.
• Set and reach adoption targets on time.
• Transform your front-line staff into persuasive advocates for online banking.

We've created a series of flexible, high-quality programs that can help you meet your sales, operational, and development goals. A few of our programs include:

Sales & Service — Help your staff support your Internet channel by exposing them to online banking and bill payment from a user's point of view, familiarizing them with its underlying technology, and introducing them to proven sales techniques.

Service & Operations — Reduce the time required to implement, monitor, and maintain your online banking and bill payment system.

Goal Setting and Strategy — Build on knowledge of the Internet banking lifecycle and its relationship to your institutions to develop effective strategies for adoption, activation, conversion, retention, and cross-selling.

Advanced Selling — Transform your branch employees from order-takers to persuasive advocates of online banking and bill payment. Designed with the dynamics of branch offices in mind, it combines basic sales concepts with specific guidance on how to make the case for online services.