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Payment Services

PayAnyone

A financial institution’s ultimate weapon in the battle for
customer loyalty.

Let your customers pay all their bills, from the mortgage to the babysitter, in one place: your website. You get the credit while we see to it that your customers can make payments securely, quickly and free of charge. They’ll appreciate the convenience and reward you with loyalty.

PayAnyone gives you reliable and cost-effective back-office payment processing that integrates seamlessly with your online bill payment service. Moving funds quickly and accurately to a vast number of billers not only eliminates costly processing errors, but also makes for happier customers and a lower call center volume.

  • Take advantage of our industry-leading accuracy—Our Electronic Biller Directory and Real-Time Digital Scanline® provide the best error detection in the industry, so invalid entries are quickly caught and remedied before the payment goes out.
  • Reach more billers—Leverage our connection to a vast community of electronic payment networks to move funds quickly to more billers
  • Process fewer paper checks by enabling your customers to pay anyone electronically
  • Allow customers to even pay billers who aren’t set up to receive electronic payments—Online Resources will issue a paper check whenever an electronic payment can’t be made.
  • Keep your records up-to-date with a response file generated within three hours of receiving your payment file
  • Customer Service Interface allows instant analysis/reconciliation of payments while giving your CSRs the power to:
    • Access payment history in real-time
    • Handle customer inquiries
    • Reconcile payment activity
    • Retrieve proof of payment
    • Stop, reissue or refund a payment

HOW IT WORKS

  • Detect entry errors—Real-Time Digital Scanline™ technology instantly detects errors, alerting customers to make corrections and ultimately lessening the chance of payment rejection.
  • Send payment instructions—The financial institution sends a daily file to Online Resources compiling all customers’ instructions to pay specific bills.
  • Validate payment information— Online Resources’s Digital Scanline technology verifies that account numbers and remit addresses are valid.
  • Process and respond—Princeton eCom processes payments, sends a response file, and generates reconciliation reports.
  • Disburse—Payments are sent electronically to payees; a paper check is issued when a payee cannot accept electronic payments.

Please contact us to receive more information about this product, and a representative from Online Resources will contact you shortly.
Bill Payment and Presentment

 Real-Time Funds
 Same-Day Payments
 Patented EFT Gateway
 Dedicated Resolution Team
 Advanced Services
 Alerts
 A2A Transfers
 Account Aggregation
 Money HQSM

Relationship Managment

 24x7 Customer Care
 24x7 Technical Support
 ICMSM Marketing
- Real-Time Messaging
Module
 - Life Cycle Programs
  High-Risk User/Transaction Reports

Administrative Modules

 User Authentication/span>
 User Maintenance
 Payment IQ
 Secure email
 Reporting

Quality Guarantees

 Service Quality Index
 - User-Satisfaction
- System Performance
- Bill Payment Accuracy
- Customer Care
Performance
 $25,000 Payment
Guarantee