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Remittance Processing

Flexibility is the key to creating an outstanding remittance service—and that's what Remittance Processing is all about. You keep complete control of your interface and simply send us files to process. We remit payments to merchants in the most appropriate way possible. Whether it's electronic by way of the major EFT networks, the Federal Reserve Automated Clearinghouse System, or directly to a merchant, we optimize the route of the payment.

And although we pride ourselves on having a high percentage of electronic payments in the business, we don't hesitate to use paper payments for merchants who only accept checks. Our goal is to ensure that your bill payment consumers can pay anyone, whether it's the phone company or the paperboy.

Our payment system is backed by a master database that details each merchant's requirements, which we continually scrutinize and regularly update. And we follow up with outstanding second-level payment inquiry, research, and resolution support.

Payment IQ
Online Resources' customer care representatives are experts at resolving payment inquiries. For financial institutions preferring to conduct their own first-line payment inquiries, Online Resources has developed a Web-based service delivery tool: Payment IQ. You can view payment histories online and provide consumers with valuable payment details. And should the situation warrant, you can initiate, update, and manage payment inquiries with ease.

Payment Care - Ensures your consumers get fast, authoritative answers to their payment questions.

Internet Bill Payment — Thanks to our distinctive patented real-time guaranteed funds model, we can access real-time balance information during a user's online bill payment session.

Support Services - Combine a dedicated Account Manager,
training, and a variety of professional services to transform a "me-too"
offering into a genuine profit center.