
Online Resources Launches Web Collections for Small and Mid-Sized Creditors
CHANTILLY, Va., September 24, 2007 – Online Resources Corporation (Nasdaq: ORCC), a leading provider of web-based financial services, today announced the launch of a new version of its award-winning online collections solution designed especially for small to mid-sized lenders, billers and receivables management companies.
Online Resources’ Virtual Collection Agent™ Advantage provides smaller first- and third-party collectors a low cost, secure web-based service that sharply increases collections performance against all types of delinquent debt. The service is integrated with CollectPay™, Online Resources’ payment service, to maximize consumer payment options and minimize processing costs.
The new Advantage version of Virtual Collection Agent leverages technology and best practices developed for Command, a highly configurable version of the service currently in use by 4 of the top 20 U.S. card issuers and a top-3 U.S. receivables management company. By providing their delinquent customers with a private, convenient way to resolve their credit problems, Online Resources clients using the Virtual Collection Agent have significantly improved their right party contacts, payment and liquidation rates, and cost-to-collect.
Advantage complements existing collections technologies used by creditors and billers. It is particularly well-suited for community banks, credit unions, and small- to mid-sized lenders and billers, including those in the healthcare, utility, telecommunications, insurance and receivables management industries. Advantage features include:
- Shared-software hosting that enables rapid implementation and greater flexibility to scale debt recovery efforts in response to business and market needs;
- Self-management tools and consumer analytics that provide clients complete control over their collections strategies, including how they are applied to the segments of their portfolios; and
- Robust, PCI-compliant security across its collections and payment applications, and full regulatory compliance.
“We added Online Resources’ Web-based collections product to our collections technologies in 2006, and have achieved astonishing results across our diverse consumer debt portfolios,” said Dawn Willey, Chair of Collections Marketing Center, a subsidiary of Bridgeforce, Inc. “The 24x7 availability of an online self-service option has proven to be a big contributor to the success of our comprehensive automated channel strategy.”
“As a leading biller service provider integrated across multiple industries, we are uniquely positioned to help our clients—including more than 150 receivables management clients gained through our acquisition of Integrated Transaction Solutions—proactively treat the rise in delinquencies they are seeing today,” said Robert R. Craig, executive vice president and general manager of Online Resources’ eCommerce services division. “The Virtual Collection Agent represents our commitment to helping creditors and billers of all sizes collect more, at a lower cost.”
About Online Resources
Online Resources powers financial technology services for thousands of financial institutions, billers and credit service providers. Its proprietary suite of account presentation and payment services are branded to its clients, and augmented by marketing services to drive consumer and business end-user adoption. The Company serves over 10 million end-users and processes $100 billion in bill payments annually. Founded in 1989, Online Resources (www.orcc.com) is recognized as one of the nation’s fastest growing companies.
This news release contains statements about future events and expectations, which are "forward-looking statements." Any statement in this release that is not a statement of historical fact may be deemed to be a forward-looking statement. Such forward-looking statements involve known and unknown risks, uncertainties and other factors which may cause the Company's actual results, performance or achievements to be materially different from any future results, performance or achievements expressed or implied by such forward-looking statements. Specifically, factors that might cause such a difference include, but are not limited to the Company’s: history of losses; dependence on the marketing efforts of third parties; potential fluctuations in operating results; ability to make and successfully integrate acquisitions of new businesses; potential need for additional capital; potential inability to prevent systems failures and security breaches; potential inability to expand services and related products in the event of substantial increases in demand; competition; ability to attract and retain skilled personnel; reliance on patents and other intellectual property; exposure to the early stage of market adoption of the services it offers; exposure to the consolidation of the banking and financial services industry; and additional risks and uncertainties discussed in filings made by the Company with the Securities and Exchange Commission, including those risks and uncertainties contained under the heading "Risk Factors" in the Company's Form 10-K, latest 10-Q, and S-3 as filed with the Securities and Exchange Commission. These factors should be considered in evaluating the forward-looking statements, and undue reliance should not be placed on such statements.
Media Contact: Beth Halloran
Mng. Dir., Corporate Communications
703.653.2248
bhalloran@orcc.com
Investor Contact: Catherine Graham,
EVP & Chief Financial Officer
703.653.3155
cgraham@orcc.com |