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Online Resources Posts Third Quarter 2004 Results

Increased Adoption and Operating Leverage Fuel Strong Earnings Growth

Quarterly Operating Data

    % Change
4Q 2002 1Q 2003(see Note 1) 2Q 2003 3Q 2003 4Q 2003(see Note 2) 1Q 2004 2Q 2004 3Q 2004 (see Note 3) 3Q04 vs. 3Q03 3Q04 vs. 2Q04
FINANCIAL DATA
Revenue ($M) $8.5 $11.0 $8.4 $9.3 $9.7 $9.8 $10.1 $11.0 19% 10%
Gross Profit ($M) $5.0 $7.2 $4.7 $5.2 $5.8 $5.5 $6.1 $7.2 37% 17%
  Gross Profit Margin 59% 65% 55% 57% 60% 56% 61% 65% 14% 7%
EBITDA ($M) $1.5 $3.2 $1.1 $1.4 $1.7 $1.4 $2.1 $3.0 108% 38%
Income/(Loss) from Operations ($M) $0.7 $2.4 $0.3 $0.6 $0.7 $0.4 $1.2 $2.1 275% 80%
USAGE
Unique Users (#K) 623 661 726 797 841 926 972 1,065 34% 10%
  Using Banking Services (#K) 403 420 390 418 416 450 439 463 11% 5%
  Using Payment Services (#K) 327 349 437 488 528 592 651 728 49% 12%
Adoption Rates
  Banking % (see Note 4) 11.2% 11.2% 13.5% 14.1% 16.8% 18.5% 19.3% 21.1% 50% 9%
  Payment % (see Note 5) 4.2% 4.3% 4.4% 4.8% 5.1% 5.7% 6.2% 6.8% 42% 10%
Transactions
  Banking Transactions (#M) 18.1 20.0 18.9 20.8 21.0 23.9 23.4 23.4 13% 0%
  Payment Transactions (#M) 4.6 4.9 5.4 7.0 7.5 8.4 9.0 9.6 37% 7%
DISTRIBUTION CHANNEL
Total Client Base (see Note 6)
  Unique Financial Institution Relationships (#) 534 550 558 562 633 670 687 697 24% 1%
  Aggregate Checking Accounts (#M) 9.9 10.2 10.3 10.5 10.6 10.8 11.0 11.0 5% 0%
  Aggregate Account Holders (#M) 18.2 18.8 19.0 19.3 19.5 19.9 20.3 20.3 5% 0%
  % Of Client Checking Accounts Enabled 79% 79% 96% 97% 97% 96% 95% 96% -1% 1%
Potential Product Distribution (enabled Checking Accts)
  Banking Enabled (#M) 3.6 3.8 2.9 3.0 2.5 2.4 2.3 2.2 -27% -4%
  Payments Enabled (#M) 7.8 8.1 9.9 10.2 10.3 10.4 10.5 10.6 4% 1%
    Full Billpay Services (#M) 5.0 5.2 4.4 4.5 4.2 4.1 4.2 4.3 -4% 2%
    Remittance & Other (#M) 2.8 2.9 5.5 5.7 6.1 6.3 6.4 6.3 11% -2%


Notes:

  1. 1Q03 includes a one-time fee of $2.2 million, in connection with the early termination of the Company's contract with Cal Fed, which was acquired and migrated to the Citigroup platform. Cal Fed had approximately 90,000 users.
  2. 4Q03 includes a one-time fee of $328,000, in connection with the early termination of the Company's contract with First Virginia Bank, which was acquired and migrated to the BB&T platform. First Virginia had approximately 27,000 users.
  3. 3Q04 includes one-time fees totaling $500,000, in connection with the early termination of customers that were acquired and migrated off of our platform. These clients had approximately 7,500 users.
  4. Represents the percentage of users subscribing to our Internet Banking Service, out of the total number of checking accounts enabled for Banking Services.
  5. Represents the percentage of users subscribing to our Payment Services, out of the total number of checking accounts enabled for Payment Services.
  6. The Company updates the number of checking accounts for each client institution at the end of each year, and then restates the prior three quarters.

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Media Contact: Beth Halloran,
Director, Corporate Communications
703.394.5248
bhalloran@orcc.com

Investor Contact: Catherine Graham,
EVP & Chief Financial Officer
703.394.5155
cgraham@orcc.com