Online Resources Comments On Pending Acquisition Of First Virginia

MCLEAN, Va., January 21, 2003

Online Resources Corp. (Nasdaq: ORCC), a leading outsourcer of Internet banking and payment services, today disclosed details of its relationship with First Virginia Banks, Inc. BB&T Corporation has announced its intention to acquire First Virginia, subject to regulatory and shareholder approval, with the transaction tentatively scheduled to close in the third quarter of 2003.

First Virginia is one of Online Resources' largest clients, utilizing the Company's Internet banking and bill payment services. The Company provides these services to First Virginia under a contract that expires on December 31, 2003. Online Resources has received no definitive notification from First Virginia as to the impact of the acquisition, however, the acquisition may result in the migration of First Virginia's business to a platform utilized by BB&T.

The Company derives approximately $450,000 in quarterly revenue from First Virginia, or five percent of the Company's total revenues. If First Virginia migrates off of Online Resources' platform, both revenue growth and margins would be affected. Given the expected timing of this transaction and the duration of the existing contract, any First Virginia migration will likely have little or no effect on expected 2003 financial performance. As such, there is no change in the Company's earnings guidance for 2003.

About Online Resources

Online Resources (Nasdaq: ORCC - www.orcc.com) is an outsourcer of Internet banking and payment services to over 500 financial institutions nationwide. In contrast to other providers, Online Resources owns, operates and drives a complete set of integrated e-financial services that are both necessary for Internet channel success and enable a superior customer experience. The company's industry-leading bill payment, call center, CRM and other services power more than 95 million transactions and $4 billion in consumer bill payments annually. Founded in 1989, Online Resources has been named one of the nation's fastest growing technology companies by Deloitte & Touche.

This news release contains statements about future events and expectations, which are "forward-looking statements." Any statement in this release that is not a statement of historical fact may be deemed to be a forward-looking statement. Such forward-looking statements involve known and unknown risks, uncertainties and other factors which may cause the company's actual results, performance or achievements to be materially different from any future results, performance or achievements expressed or implied by such forward-looking statements. Specifically factors that might cause such a difference include, but are not limited to: the company's history of losses and anticipation of future losses; the company's dependence on the marketing efforts of third parties; the potential fluctuations in the company's operating results; the company's potential need for additional capital; the company's potential inability to expand the company's services and related products in the event of substantial increases in demand for these services and related products; the company's competition; the company's ability to attract and retain skilled personnel; the company's reliance on the company's patents and other intellectual property; the early stage of market adoption of the services it offers; consolidation of the banking and financial services industry; and those risks and uncertainties discussed in filings made by the company with the Securities and Exchange Commission, including those risks and uncertainties contained under the heading "Risk Factors" in the company's Form 10-K, latest 10-Q, and S-3 as filed with the Securities and Exchange Commission. These factors should be considered in evaluating the forward-looking statements, and undue reliance should not be placed on such statements.

Media Contact: Beth Halloran
703.394.5248
bhalloran@orcc.com