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Online Resources Implements Online Banking and Bill Paying Service in Just 24 Days

MCLEAN, Va., Nov. 1, 2000 /BUSINESS WIRE/

Online Resources Corporation (Nasdaq: ORCC), a leading provider of Internet banking and bill payment services to financial institutions, implemented its QuotienSM service for BostonFed Bancorp Inc. (Amex: BFD) just 24 days after signing the contract.

BostonFed's two subsidiaries, Boston Federal Savings Bank and Broadway National Bank, will rollout of the service to consumers by the end of this year. Together, the banks have approximately $1.3 billion in assets.

The Quotien service also employs Online Resources' customer care support center and direct marketing programs. In addition, Online Resources will design and host the banks' Web sites.

"Online Resources has the most comprehensive online banking and bill payment service in the industry," said Mark Kellett, BostonFed's senior vice president and treasurer. "We set the bar high with a demand that the service be up and running within 60 days and Online Resources shattered even that aggressive deadline. We are delighted that the Quotien service, with its highly reliable bill payment service, guaranteed service levels and real-time information pipeline, will soon be available to our customers."

"Few companies can match us in the efficient implementation of user friendly, reliable banking, bill payment and e-finance services," said Online Resources Chief Operating Officer Raymond Crosier. "With eight years experience, we've completed over 400 financial institution installations, and connected to over 70 EFT, ATM and core processor systems on behalf of our bank clients. We know how to do this very quickly. The combination of experience and systems provides us with a significant advantage over our competitors."

Online Resources' implementation process has been streamlined to launch clients quickly. Today, while the pace of new contract signings remains strong, only about nine percent of the checking accounts of those new clients are waiting to be implemented, compared to 25 percent two years ago.

By developing links to bank data processors, Online Resources enables consumers to view and transfer — in real-time — funds from accounts they hold with their financial institutions and link them to Online Resources' high quality and highly secure bill payment service. When the service is launched to the public, BostonFed customers will have such capability.

Online Resources Corporation ( http://www.orcc.com ), a leading Internet application service provider, offers a comprehensive suite of e-financial services. The company provides its QuotienSM Internet banking, bill payment, customer care and other Web-based financial services to approximately 500 financial institutions with 300,000 consumer and small business end-users. An integrated database enables seamless user support, targeted marketing and personalization. Clients and users benefit from a simple yet powerful Internet solution, backed by an end-to-end service quality guarantee and bundled pricing advantages. Online Resources was founded in 1989 and has 400 employees.

This news release contains statements about future events and expectations, which are "forward-looking statements." Any statement in this release that is not a statement of historical fact may be deemed to be a forward-looking statement. Such forward-looking statements involve known and unknown risks, uncertainties and other factors which may cause the company's actual results, performance or achievements to be materially different from any future results, performance or achievements expressed or implied by such forward-looking statements. Specific factors that might cause such a difference include, but are not limited to: the company's history of losses and anticipation of future losses; the company's dependence on the marketing efforts of third parties; the potential fluctuations in the company's operating results; the company's potential need for additional capital; the company's potential inability to expand the company's services and related products in the event of substantial increases in demand for these services and related products; the company's competition; the company's ability to attract and retain skilled personnel; the company's reliance on the company's patents and other intellectual property; the early stage of market adoption of the services it offers; consolidation of the banking and financial services industry; and those risks and uncertainties discussed in filings made by the company with the Securities and Exchange Commission, including those risks and uncertainties contained under the heading "Risk Factors" in the company's Registration Statement on Form S-1 and the Company's Form 10-K as filed with the Securities and Exchange Commission.

Media Contact: Robert Griendling of Griendling Communications,
703.978.4686
bob@griendling.com
Investors Contact: Carl D. Blandino, CFO of Online Resources,
703.394.5100, ext. 103,
cblandino@orcc.com