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MCLEAN, Va., Oct. 2 /BUSINESS WIRE/

Online Resources Corporation (Nasdaq: ORCC), a leading provider of online banking and bill payment services, today announced a new Web-based customer care application that enables financial institution clients of its Quotien(SM) Remittance Service to provide better customer support for online bill payments.

Using Payment IQ, institutions' customer service representatives (CSRs) can provide a faster response on payment inquiries.

Under the Quotien Remittance Service, Online Resources serves as a bill payer for institutions that provide their own Internet banking and bill payment interface and customer service support. Payment IQ connects Remittance Service institutions directly to Online Resources' bill payment database so their CSRs can track the status of bill payments for account holders. The ability to view a customer's payment history; open, view, change, and close payment inquiries; request check copies; and initiate stop payment requests are among the Payment IQ functions.

"Customer care is often the defining difference among online bill payment services," says Stephanie Chaufournier, senior vice president of product management. "We've designed Payment IQ so that every one of our Quotien Remittance Service clients has instant, secure access to the information their customers want about their online bill payments."

Payment IQ is the latest customer care tool Online Resources offers its institutional clients. The company also maintains a 24/7 call center for clients of its Quotien Internet Banking Service and Quotien Bill Payment Service, providing institutionally branded front-line telephone and email support. Online Resources' bill payment service has an extremely low inquiry rate of only 0.4%.

Online Resources Corporation ( http://www.orcc.com ), a leading Internet application service provider, offers a comprehensive suite of e-financial services. The company provides its Quotien(SM) Internet banking, bill payment, customer care and other Web-based financial services to over 450 financial institutions with more than 275,000 consumer and small business end-users. An integrated database enables seamless user support, targeted marketing and personalization. Clients and users benefit from a simple yet powerful Internet solution, backed by an end-to-end service quality guarantee and bundled pricing advantages. Online Resources was founded in 1989 and has 400 employees.

This news release contains statements about future events and expectations, which are "forward-looking statements." Any statement in this release that is not a statement of historical fact may be deemed to be a forward-looking statement. Such forward-looking statements involve known and unknown risks, uncertainties and other factors which may cause the company's actual results, performance or achievements to be materially different from any future results, performance or achievements expressed or implied by such forward-looking statements. Specific factors that might cause such a difference include, but are not limited to: the company's history of losses and anticipation of future losses; the company's dependence on the marketing efforts of third parties; the potential fluctuations in the company's operating results; the company's potential need for additional capital; the company's potential inability to expand the company's services and related products in the event of substantial increases in demand for these services and related products; the company's competition; the company's ability to attract and retain skilled personnel; the company's reliance on the company's patents and other intellectual property; the early stage of market adoption of the services it offers; consolidation of the banking and financial services industry; and those risks and uncertainties discussed in filings made by the company with the Securities and Exchange Commission, including those risks and uncertainties contained under the heading "Risk Factors" in the company's Registration Statement on Form S-1 and the Company's Form 10-K as filed with the Securities and Exchange Commission.