Credit Union Times
"ORCC: One of the Survivors"
By Marc Rapport, December 19, 2002
This article presents Matt Lawlor's take on the perpetual changes in the e-financial services industry. As founder and CEO of Online Resources, Lawlor is recognized as a pioneer of online banking. He is quoted as saying that the company's focus has always remained on serving their clients, despite the rapidly evolving technology within the industry. Lawlor also describes Online Resources' extensive knowledge of their client base as well as their depth of understanding of the Internet channel that he says few other firms will ever possess.

Bank Technology News
"Turning a Profit On-Line"
November 2002
This article is an excerpt of Online Resources' white paper, "Realizing a Profitable Internet Channel," which describes how financial institutions can evaluate the profitability of their Internet channels. It includes several variables that impact profitability, using conservative assumptions based on industry averages that were used in a Return on Investment (ROI) model developed by Online Resources. Key findings from the model suggest that financial institutions can reach profitability with adoption rates as low as 11 percent, depending on the services offered to customers and the level at which those services are marketed. The article also features a case study of The Mechanics Bank, an Online Resources client, which has achieved Internet channel profitability through an aggressive marketing strategy.

Celent Communications
"Online Banking Adoption: Beyond the Tip of the Iceberg"
By Alenka Graelish, November 2002
This report addresses the factors that drive online banking adoption and best practices in different countries. Celent cites some of the key statistics from Online Resources' study, released in late October, on adoption rates of Internet banking and bill payment services based on different pricing, packaging and incentives offered by its clients. The report includes a best-practice case study on United Cooperative Bank, an Online Resources client, who has aggressively marketed bill payment to their Internet banking customer to reach significantly high conversion rates.

American Banker
"The Tech Scene: New Data for Free Bill Pay, Familiar Case Against"
By Christine Costanzo, November 20, 2002
In response to current industry discussion about whether financial institutions should charge for their online bill payment services and, if so, how much, this article cites Online Resources' bill payment adoption study and its key findings.

Washington Business Journal,
"In the Money: After More Than a Dozen Drama-Heavy Years, Online Resources Turns a Profit"
By Greg Lohr, November 15, 2002
This feature article in the Journal's Technology section profiles Online Resources and outlines the company's action-packed path to profitability. Online Resources' CEO, Matt Lawlor, is quoted as saying that over the years the company has kept true to its clients, the financial institutions. The article also points out Online Resources' unique "generalist" approach in which the company has a foot in both the online banking and online bill payment fields, and has developed its own call center and relationship marketing department. This article includes a photograph of Online Resources' Chairman and CEO, Matt Lawlor, President and COO, Ray Crosier, and EVP and CFO, Catherine Graham, making a toast to profitability.

American Banker
"3Q Earnings: Survivors of Dot-Com Bust Show Signs of Flourishing"
By Stephen Bills, October 24, 2002
This article discusses how the strategies of several Internet financial services companies may have been validated in the 3Q with strong earnings reports. Online Resources' CEO, Matt Lawlor, is pictured and quoted saying that becoming profitable is an excellent validation of a business model.

Other Noteworthy Mentions

• The Wall Street Journal Online, October 22, 2002 - Ran Online Resources' full 3Q earnings press release including financial and operating data
• The Washington Post, October 23, 2002 - Cited Online Resources' profitability and key earnings data
• The Credit Union Journal Daily, October 23, 2002 - "Online Resources Breaks Into The Black" - Cited the company's profitability and key earnings data
• Credit Union Times, November 1, 2002 - "ORCC Studies Pricing Impact on Online Services Adoption Rates" - Summary of key findings of Online Resources' consumer adoption study
• www.eBilling.org, November 22, 2002 - Entire Online Resources press release on consumer adoption study including data and findings posted on EBPP educational website (sponsored by NACHA's Council for Electronic Billing and Payment)
• American Banker, December 9, 2002, "E-Vendors Trying to Adjust to Tightening Markets" - Mentions Online Resources' aggressive approach to gaining renewal business within its highly competitive industry

January 24, 2002

Will MasterCard Speed Past EBPP's Snails?   

Learn more — please contact Beth Halloran by calling 703.394.5348 or by email at bhalloran@orcc.com