is an easy-to-use, robust online collection tool that lets creditors of any size manage any type of debt. With a highly configurable system, you can easily determine and implement your credit strategies to help debtors self-cure 24/7 in a user-friendly, non-confrontational environment. Offer debtors negotiated payment terms, account holder education and assistance, and online payment integration, to provide debtors with a positive end-to-end experience.
Virtual Collection Agent is a compliant and secure tool that allows you to collect more, maintain compliance, and instantly scale your business.
The Virtual Collection Agent delivers a host of benefits and features to help you
- Collect more at a much lower cost-to-collect
- Be assured of full compliance and security
- Gain instant scalability to respond to business and market needs
- Maintain ultimate control over strategy, rules and implementation
Debtors self-cure 24/7 in a user-friendly, non-confrontational environment that lets them
- Submit payments
- Make promises, or
- Enroll in payment plans
Client results have proven this solution to be an especially effective tool for contacting hard-to-reach debtors.
If you’re a lender, biller or other first-party collector, the Virtual Collection Agent will help you collect more, while building customer loyalty and maintaining valuable relationships. You can enhance your brand and keep customers for life by turning a potentially negative experience into a positive one.
If you’re a collection agency or a debt buyer, you can manage all your accounts, streamline your operations and improve liquidation at a lower cost-to-collect. Manage the needs of multiple clients, deliver impressive results efficiently, and scale your operation instantly.
Authentication: Account holders enter site and submit information to verify their identity and ensure user and network security.
Compliance Dialogue: Account holders are presented with language that adheres to state and federal requirements to ensure compliance.
Treatment Presentation: Account holders view their account information and payment options, which are managed and pre-defined by the creditor. Options may include an assortment of payment methods for an acceptable amount, recording a promise-to-pay, resolution of a payment program (flex pay, workout, settlement), and a host of consumer functions that create a financial advisory experience.
Negotiation: The Virtual Collection Agent will resolve the outcome best for the debtor and the creditor.
Payment Processing: Payments are submitted online with multiple funding sources, including check, savings account, signature debit card and credit card. Integration with our card and ACH payment services provides debtors a seamless experience from authentication to payment.
In addition to the functions above, debtors can exchange secure messages with the creditor’s agents, update their right-party-contact information, and to request an appointment to speak to an agent.
Account Data Interchange: The Virtual Collection Agent manages the data from the creditor’s systems to create and manage the debtor information. The product returns the results of debtor actions to the creditor’s systems.
Content Management: Creditors control the look and feel of the debtor experience, including branding and messaging.
Site Configuration: Creditors adjust the site variables that drive the end-user’s choices.
Strategy Management: Creditors create and modify business rules and collection strategies, and apply them to portfolio segments.
Payment Processing: Virtual Collection Agent is integrated with our card and ACH payment services, which significantly streamlines payment processing and provides industry-leading performance.
In addition to the functions above, the creditor can review and monitor all site activity, exchange secure messages with the debtor, and to support agents helping web users. The creditor is always in control!
Enter your name and contact information, and we’ll send you an online brochure with more information on how you can collect more, maintain compliance, and instantly scale your operation.
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