The Online Resources Business Card Account Maintenance Requests module allows
you to take the most common account requests and move them to a self-service
environment - significantly reducing your costs while also providing real
convenience to your customers. With this product, customers can select
a service request category from a drop-down menu populated with the most
common request types. If a customer has a request that is not listed,
he can select the "Other" category in the drop-down menu, enter
his own subject line, and make his request.
The Online Resources Business Card Account Maintenance Requests module is designed
to work with the Online Resources Business Card Inquiry Manager to process the
customer requests. There are also numerous other ways to handle requests,
ranging from paper processes to automated, real-time fulfillment against
your system of record, depending on the method that best suits your business
processes.
Credit Card Account Maintenance Requests for Employees and Business
Owners
• Activate Credit Card
• Change Employee Name
• Employee-Level Credit Card Account Profile Maintenance
• Disputes
• Paper Statement Request
• Replacement Card
• Report Lost / Stolen Credit Card
Account Maintenance Requests for Business Owners Only
• Add Employee Account
• Balance Transfer Request
• Change Company Name
• Convenience Checks
• Company-Level Credit Card Account Profile Maintenance
• Credit Line Increase
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